Front of House Manager

Pittsburgh, PA

Compensation: Competitive salary

Perks: Health insurance, meal discounts, paid time off, leadership training

About Us:

At Palm Palm, we’re all about bold flavors, vibrant energy, and exceptional hospitality. Our small plates concept thrives on speed, teamwork, and creating unforgettable dining experiences. If you love a fast-paced, guest-focused environment and enjoy leading from the floor, we want to meet you.

Position Summary:

The Front of House Manager is a key part of our leadership team, responsible for creating a seamless guest experience and supporting the day-to-day operations of the dining room and bar. You’ll coach and lead the FOH staff, handle real-time problem-solving, and help maintain the high standards that make our restaurant stand out.

What You’ll Do:

Oversee daily FOH operations, ensuring top-notch service during high-volume shifts
Lead, train, and schedule hosts, servers, bartenders, and support staff
Manage floor presence and act as a service leader during peak hours
Resolve guest concerns with professionalism and urgency
Maintain a clean, organized, and hospitable environment
Work closely with the General Manager and Kitchen Manager for smooth shift coordination
Assist with hiring, onboarding, and ongoing staff development
Ensure compliance with health and safety regulations
Monitor FOH inventory (supplies, service tools, bar stock, etc.)
Track guest feedback and contribute ideas for service improvements

What We’re Looking For:

2+ years of FOH management or supervisory experience in a high-volume restaurant
Exceptional communication and leadership skills
A hands-on, floor-focused leadership style
Strong organizational and time management abilities
Comfortable working in a fast-paced, high-energy environment
Proficiency in POS systems and basic restaurant reporting
Passion for hospitality and team building

Bonus Points If You Have:

Experience with small plates or shared dining concepts
Bar management or wine knowledge
Bilingual (English/Spanish) a plus

To Apply:

Send us your resume and a quick note about why you thrive in fast-paced restaurant settings. We’re excited to meet leaders who love people, food, and service as much as we do.

Compensation: $55,000.00 - $65,000.00 per year

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